Patient FAQs
Reliable health information from Alberta Health Services and approved medical partners.
Answers to your questions
Get quick, clear information about our services,
appointments, support, and more
Appointments
Do I need an appointment?
Appointments are always recommended. However walk-ins may be accepted depending on availability. For complex concerns, meet and greets, medical forms, or follow-up visits, booking an appointment is required.
Do you accept walk-ins?
Yes. Walk-ins are accepted when availability allows. Wait times may vary.
How are appointments offered?
Appointments may be completed in person, by telephone, or through the AVA Connect patient portal, depending on the concern and availability.
Do you offer walk-in or same-day appointments?
Yes. We offer same-day and walk-in appointments depending on physician availability. Feel free to call to find about our wait times.
Do you accept out-of-province health coverage?
We may accept certain out-of-province health care coverage. Please contact the clinic for details before booking.
Where is MedHealth Clinic located?
MedHealth Clinic is located in Northeast Edmonton (3371 153 AVE NW Edmonton) right next to Manning Town Centre.
What languages are spoken at the clinic?
Our team can support patients in multiple languages, including English,Yorba, Urdu, Hindi, and Punjabi. We are more the happy to help you in your language of choice.
How do I book an appointment?
You can contact MedHealth Clinic directly by phone (780-800-2424) or visit the clinic to ask about appointment availability.
You can also book online [hyperlink = https://www.avaemr.ca/bookings/141ea0fb-f574-46ef-b5eb-480cc8a4afcf] or through your AVA Connect portal [hyperlink = https://www.avaconnect.ca] if you are already signed up.
What should I bring to my appointment?
Please bring your Alberta Health Care card, photo ID, a list of current medications, and any relevant medical documents, forms, or test results.
Can I book multiple concerns in one appointment?
Appointments are scheduled to deal with 1-2 concerns at a time. Please let the front desk know if you have multiple concerns. Some issues may require a longer appointment or a separate follow-up visit.
What is AVA Connect?
Ava Connect [hyperlink: https://www.avaconnect.ca] is a secure patient portal and digital communication platform that allows patients to access their personal health records and directly communicate with their doctors.
To be eligible for AVA Connect, you must be registered with a family physician at our clinic, and sign up with our reception with an email.
New Patients
Are you accepting new patients?
Yes. MedHealth Clinic is currently accepting new patients. Please contact our reception to book a “Meet and Greet” appointment today.
How do I become a patient at the clinic?
A meet-and-greet appointment is required before being accepted into a physician’s panel.
Acceptance depends on physician availability, clinic capacity, and clinical suitability.
Learners & Physicians in Training
Will students or physicians in training be involved in my care?
MedHealth Clinic supports medical education. You may be seen by medical students, residents, or physicians in training under appropriate supervision.
Please treat all learners, staff, and physicians respectfully.
If you prefer not to have a learner involved in your care, please inform front staff before your appointment.
Missed or Late Appointments
What if I am late for my appointment?
Please call the clinic as soon as possible. Late arrivals may need to wait, have a shorter appointment, or be rescheduled depending on physician availability and the clinic schedule.
How much notice should I give to cancel or reschedule?
Please contact the clinic as early as possible if you cannot attend your appointment. We recommend giving at least 24 hours’ notice so the appointment time can be offered to another patient.
Are there missed appointment fees?
Missed appointment fees may apply.
For specialist appointments, a missed appointment fee of $100 may apply.
What happens if I miss my appointment?
If you miss your appointment without notice, a missed appointment fee may apply. Missed appointments also limit availability for other patients who need care.
Urgent or Emergency Concerns
What should I do in an emergency?
For medical emergencies, call 911 or go to the nearest emergency department.
For urgent health advice, call Health Link at 811.
The clinic website, email, and AVA Connect portal should not be used for emergencies.
Do you help with workplace injuries?
Yes. MedHealth Clinic can see patients for WCB and OIS related injuries. Please let the front staff know when you check in.
Respectful Conduct Policy
What is the clinic’s conduct policy?
MedHealth Clinic is committed to a safe and respectful environment for patients, staff, physicians, and learners.
Abusive, threatening, discriminatory, or inappropriate behaviour will not be tolerated and may result in dismissal from the clinic, where appropriate and in accordance with professional obligations.
Medical Records
Is there a fee to transfer records to another clinic?
Yes. A $30 fee applies for transferring medical records to another clinic.
Please contact the clinic for details about the record transfer process.
Do you complete medical forms and notes?
Yes. Our physicians can complete many types of medical forms and notes, including sick notes, employment letters, driver’s medical forms, disability forms, insurance forms, WCB/OIS forms.
Are forms covered by Alberta Health?
Some forms, notes, reports, and uninsured services are not covered by Alberta Health and may have a fee. Please contact the clinic for more information about fees and payments.
Do I need an appointment for a form?
Yes, many forms require an appointment so the physician can review your medical history and complete the form properly.
Test Results
How should I follow up on test results?
We recommend that patients book a follow-up appointment after completing blood work, imaging, or other investigations to review their results.
The clinic may also call or contact patients when follow-up is required.
If symptoms are ongoing or worsening, please book an appointment.
Pharmacy
When is the pharmacy open?
Monday to Friday 9 am to 5 pm.
Saturdays 10 am to 2 pm
Can the pharmacist prescribe?
Yes. MedHealth Pharmacy has a prescribing pharmacist who can assist with eligible prescribing services, minor ailments, medication reviews, renewals, and consultations.
Can I transfer my prescriptions to MedHealth Pharmacy?
Yes. Our pharmacy team can help transfer your prescriptions from another pharmacy. Call us at 780-800-2424.
Do you offer free prescription delivery?
Yes. MedHealth Pharmacy offers free prescription delivery for added convenience.
What if I am out of refills?
Our pharmacy team can review your medication and may be able to help by contacting your physician, assessing whether a pharmacist renewal is appropriate, or helping you book a clinic appointment if needed.
Can you help if I need a prescription urgently?
Please contact the pharmacy as soon as possible. Our team will review your situation and advise on the best next step.
Can the pharmacist give injections?
Yes. Our pharmacist can administer eligible injections and vaccines when appropriate.
Do you offer travel health consultations?
Yes. MedHealth Pharmacy can provide travel health consultations, vaccination guidance, and travel-related medication support.